Service Level Agreement
Here at RCUK we strive to provide our clients with excellent customer service – 24/7/365. This commitment to our customers is especially shown in our team’s care and dedication to our clients and proven through our commitment to maintaining our SLA.
Department | Response within | Times of Operation |
---|---|---|
Retail | ||
Retail Sales | 2 hours | 9.30 - 18.00 |
Retail Support | 1 hour | 9.30 - 18.00 |
Mobile | ||
Mobile Sales | 3 hours | 9.00 - 18.00 |
Mobile Support | 2 hours | 9.00 - 18.00 |
Mobile Faults - 24/7 | 2 hours | 24/7 |
Out-Of-Hours Support | 4 hours | 24/7 |
Telecoms | ||
Telecoms Sales | 4 hours | 9.00 - 18.00 |
Telecoms Support | 2 hours | 9.00 - 18.00 |
Telecoms Faults - 24/7 | 2 hours | 24/7 |
Out-Of-Hours Support (phone only) | 4 hours | 24/7 |
Billing | ||
Billing Support | 48 hours | 9.30 - 18.00 |
Accounts | ||
All Accounts | 24 hours | 9.30 - 18.00 |