What happens on the day that my phone number moves into RCUK Mobile?

On the day that a phone number moves into our platform, there may be a period when the user of that phone number doesn’t have regular phone service. This is because your phone number is being transferred from your old provider, now to your new provider – RCUK Mobile, using Vodafone’s esteemed network.

Is it true my calls, texts and data will stop working on the day that I port out from my old network?

The porting process is designed to minimise the time you'll be without service. When the number transfer is actually taking place, your service may go down for a very short time. Occasionally, users will experience split service where calls are received on both SIM cards. However, it usually takes between a few minutes to a few hours to fully port from one network to another. When this happens, simply take your old SIM card out of your phone, pop the new SIM card in its place and switch your phone back on. Your Vodafone SIM card should be working as usual with full incoming and outgoing service. If this isn’t the case, please switch off your phone for ten minutes and then switch it back on, as this will allow the porting process to complete.

How do I know what’s in my allowance?
Please see your RCUK Mobile contract, under Tariff Information for your allowance.

All O2 and Vodafone plans are 5G ready and can be used with a 5G compatible handset.

Calls and texts within the UK
With an Unlimited Talk & Text plan, within your allowance, you’re able to call UK standard landlines beginning with 01, 02 and 03 and all UK standard mobiles beginning with 07. You’re also able to send up to 15,000 texts to UK standard phone numbers beginning with 07.

Calls and texts to international destinations
Calls and texts to international phone numbers are charged at a per minute and per text rate, unless there’s an international direct dial (IDD) bundle or an international SMS bundle applied to your phone number or account.

RCUK also offers RCUK Global which allows you to call any international destination at a fraction of standard operator costs using an access number or the Global App. Please click on the following link to learn more: https://rcuk.com/GLOBAL/

Can I call UK numbers beginning 08?
These are known as non-geographical numbers (NGN) calls and are charged at a per minute basis, unless there’s a non-geographical bundle in place to accommodate this usage. Calls to 0800 numbers are free from your mobile.

Call flexibility
Calls and texts to premium phone numbers, such as those beginning with 09 or 118 aren’t included in any RCUK plans and will be charged at a per minute, or per SMS rate, as set out by the Phone-Paid Service Authority

Please note, regular SMS (texts) can be converted to MMS when sent with over 160 characters.

How do I manage my usage?
You can use our online platform – RCUK My Account, to monitor mobile usage. This way, you can ensure that all usage is within the limit of your tariff.

To create an RCUK My Account for your mobile numbers, simply email the Mobile Team with your mobile numbers and the email address that you’d like to use to login to your new RCUK My Account.

Want to add something?
RCUK Mobile gives you the flexibility of adding a bundle to your phone number for a single upcoming month or to include a bundle in your contract for every month moving forward. As your needs change, why not contact our Mobile Team, who can assist with this?

Contact our Mobile Team today if you would like to have any of these features or bundles added to your phone number or full account.

Please note, requests that affect the billing and costs of your account, can only be made by the account holder.