Service Level Agreement
Here at RCUK we strive to provide our clients with excellent customer service. This commitment to our customers is especially shown in our team’s care and dedication to our clients and proven through our commitment to maintaining our SLA.
| Department | Response within | Times of Operation |
|---|---|---|
| Retail | 2 hours | 09:30 - 18:00 (Fri 09:30 - 15:00, Sun & Bank Hols 10:00 - 15:00) |
| Mobile | 2 hours | 08:00 - 20:00 Mon to Fri |
| 4 hours | 10:00 - 20:00 Sat & Sun | |
| In addition, we have email support until 22:00 daily. Please reach out via mobile@rcuk.com | ||
| Telecoms | 2 hours | 08:00 - 18:00 Mon to Fri |
| Billing | 48 hours | 09:30 - 18:00 Mon to Fri |
| Credit Control | 48 hours | 09:30 - 18:00 Mon to Fri |
| Accounts | 48 hours | 09:30 - 18:00 Mon to Fri |
| Mobile Processing Activations | 24 hours | 09:30 - 18:00 Mon to Fri |
| RCUK Global | 4 hours | 09:30 - 18:00 Mon to Fri |
