Here at RCUK we strive to provide our clients with excellent customer service – 24/7/365. This commitment to our customers is especially shown in our team’s care and dedication to our clients and proven through our commitment to maintaining our SLA.
The times displayed below are reflected by our operating hours of Monday – Friday, 9:30 – 18:00 and Sunday and Bank Holidays 10:00 – 15:00.
| Department | Response within | Times of Operation |
|---|---|---|
| Retail | ||
| Retail Sales | 2 hours | 9.30 - 18.00 |
| Retail Support | 1 hour | 9.30 - 18.00 |
| Mobile | ||
| Mobile Sales | 3 hours | 9.00 - 18.00 |
| Mobile Support | 2 hours | 9.00 - 18.00 |
| Mobile Faults - 24/7 | 2 hours | 24/7 |
| Out-Of-Hours Support | 4 hours | 24/7 |
| Telecoms | ||
| Telecoms Sales | 4 hours | 9.00 - 18.00 |
| Telecoms Support | 2 hours | 9.00 - 18.00 |
| Telecoms Faults - 24/7 | 2 hours | 24/7 |
| Out-Of-Hours Support (phone only) | 4 hours | 24/7 |
| Billing | ||
| Billing Support | 48 hours | 9.30 - 18.00 |
| Accounts | ||
| All Accounts | 24 hours | 9.30 - 18.00 |
