Join Our Team

WHO ARE WE? Rose Communications Group (RCG) was founded in 1999 by passionate communicator Maxi Rose and is now operating under 2 brands – RCUK and Alfonica. RCUK has evolved into a chain of modern, independent mobile phone showrooms, whilst Alfonica deals with integrated business telecoms solutions.

OUR CULTURE? We’re looking for candidates who are mission-driven, people-centric, and above all else, looking for a deeper meaning in their work. We are proud to hire talented individuals from all walks of life, as well as individuals from local communities around our showrooms and offices. While our company has been growing for 20 years, we have tight-knit teams. RCUK has a family nature and an entrepreneurial spirit.

BENEFITS? AT RCUK, you will be able to grow your career in a multitude of ways. As we expand, you’ll have options to work grow with us! At RCUK you will be working at a company you can be proud of, we have a corporate and social responsibility programme which sees us raise lots of money for great charities!

When we’re looking for people to join the team, we will list our available roles below. If there are no roles listed below that are suitable to you but you are excited as we are about RCUK and you want to help grow our telecommunications company from strength to strength, then please email your CV to hr@rcuk.com and we will keep your details on file.

Current Vacancies (5)

 

Mobile Support and Account Manager, RCUK Mobile Team

Location: RCUK, 2a Highfield Avenue, London NW11 9ET
Hours: Monday – Friday: 9:30am – 6:00pm
Contractual Status: Full Time, Permanent
Probationary Period: 6 months

Main responsibilities
As an Account Manager / Support Team member, you will be responsible for fine tuning and completing all sales leads passed on both via email or telephone. You will be responsible for handling mobile support, connections, faults and all other mobile enquires in an efficient manner and ensure RCUK standards are met at all times. In addition, you will provide administrative support to members of the Sales Team, to facilitate the achievement of sales revenue targets and to ensure efficient operation of retail branches and the wider RCUK Mobile Team. Full training will be given to the successful candidate.

  • Process and coordinate client information and contracts into supplier portals for connection
  • Provide excellent customer service by offering support and solutions to client requests via telephone and email on behalf of the RCUK Mobile Team
  • Respond to all enquiries in a timely manner and escalate where appropriate
  • Complete tariff analysis and produce RCUK Mobile Proposals
  • Assist the Retail Department as needed
  • Complete various ad hoc projects and tasks as assigned

Required skills and abilities

  • High attention to detail
  • Work well under pressure multitask and prioritise work load
  • Confident and professional communication with people at all levels
  • Good telephone manner
  • Flexible attitude and a good team player
  • Strong organizational and planning skills
  • Maintain confidentiality

Operations Analyst

Location: 2a Highfield Avenue, London NW11 9ET
Contractual Status: Full Time, Permanent
Probationary Period: 6 months

Job Description

As an Operations Analyst, you will be working on improving current processes within the company by implementing different workflows, processes, and systems for the various departments. You will also be responsible for identifying requirements from the different stakeholders, liaising with the developers to action these projects, and testing to make sure it is fit for purpose. You will be reporting to the Head of Operations.

Main Responsibilities, Tasks and Activities

• Identifying operational issues and concerns within the different departments and teams
• Proactive approach to making recommendations on how to increase efficiencies across the different departments
• Improve the overall efficiency of the company by introducing processes and systems for the various stakeholders
• Work with the different teams to understand their pain points and suggest ways for improvement and automation
• Planning and putting the projects above into action
• Develop training documentation and guidelines and provide support to staff on the different systems and workflows
• Identifying requirements from the different stakeholders and liaising with the developers to action these projects

Required Skills and Abilities

• Strong organizational skills
• Excellent communication skills, both written and verbal
• Detail-oriented with strong analytical and problem-solving skills
• Innovative thinking
• Ability to multitask
• Being proactive and taking initiative
• Must be able to prioritise workload effectively and work under pressure

Skills and Qualifications

• Previous experience in similar role preferred
• Software development background preferred

Financial Controller

Location: 92-94 Stamford Hill, London N16 6XS

Contractual Status: Full Time, Permanent
Probationary Period: 6 months

Job Description

As the Financial Controller and an integral part of the management team, you will be responsible for all financial aspects of our companies and ensure that the company’s daily accounting functions run accurately and effectively.

Overview of Key Responsibilities, Tasks and Activities

  • Process company financial data and run reconciliations in a timely manner
  • Keeping financial records organised and easy to access
  • Paying wages and suppliers in an organised and punctual manner
  • Create management reporting for monthly, quarterly, and annual results to support management
  • Oversee business financial management and ascertain areas which need improvement
  • Assess the financial risk of all business operations, investments, and innovations
  • Identify patterns in company spending and revenue, create and propose solutions to any problem areas
  • Communicate with outside financial entities on behalf of the company
  • Develop, monitor and manage budgets
  • Allocate resources and manage cash flows
  • Conduct profit and cost analyses
  • Recommend cost-reducing solutions
  • Develop secure procedures to maintain confidential information
  • Ensure all accounting activities comply with regulations and are at the necessary level of accuracy and completeness for all commercial eventualities

Required Skills and Abilities

  • Proven work experience in a similar accounts role
  • In-depth practical understanding of all aspects of financial management and reporting
  • Hands-on experience with budgeting and risk management
  • Solid analytical and decision-making skills
  • Results oriented and metrics driven
  • Ability to collaborate with upper management to organize, plan, and achieve company financial goals
  • Exceptional attention to detail

Billing and Office Administrator

Location: 92-94 Stamford Hill, London N16 6XS
Contractual Status: Full Time, Permanent
Probationary Period: 6 months

Main Responsibilities, Tasks and Activities

As Billing Administrator, your role includes:

  • Administrative duties to support the RCUK Billing and Mobile Teams
  • General office administrative duties
  • Ensure a smooth billing and onboarding process for new RCUK customers and connections
  • Communications via phone calls, email, and post
  • Entering customer information into our databases
  • Providing professional customer service for all billing queries
  • Supporting the billing and mobile or telecoms processes
  • Escalating queries and concerns when necessary
  • Ensuring all procedures are compliant
  • Completing various ad hoc projects and tasks as assigned

Required Skills and Abilities

  • High attention to detail
  • Ability to work under pressure
  • Confident and professional verbal and written communication
  • Good telephone manner
  • Flexible attitude and a good team player
  • Ability to multitask and prioritise workload
  • Strong organisational and planning skills
  • Ability to maintain confidentiality

Skills and Qualifications

  • Excellent IT skills, specifically Microsoft Excel, Outlook and Word
  • Proficiency in English grammar, as well as strong written and verbal skills

Retail Sales Executive

Location: 39 Leicester Road, Salford, M7 4AS
Contractual Status: Full Time, Permanent
Probationary Period: 6 months

Overview of Key Responsibilities, Tasks and Activities

  • Welcome customers into the branch by greeting them and offering them assistance
  • Establish customer requirements by asking them questions and assessing their needs
  • Advise customers by providing additional information on products or services in branch, by email or by telephone
  • Help customers make selections by building customer confidence, offering suggestions and cross sell of products and services
  • Remain knowledgeable on products and services offered
  • Maintain a presentable retail work environment and professional space, ensuring that stock is kept locked away where appropriate
  • Be polite and to provide excellent customer service at all times
  • “Go the extra mile” to drive sales

Required Skills and Abilities

  • Proven working experience as a sales associate
  • Interest in technology and telecommunications
  • Be presentable at all times
  • Be proficient in English. Other languages will be of benefit in this role, but are not essential
  • Strong communication and interpersonal skills
  • Customer service driven
  • Must be able to multitask
  • Be organised by nature and demonstrate good recording skills
  • Attention to detail and problem-solving skills
  • Take initiative, be able to prioritise and be a good team player
  • Hold all work-related information and materials confidential

Skills and Qualifications

  • Excellent IT skills, specifically Microsoft Excel, Outlook and Word
  • Excellent written and verbal communication skills

To apply for any role, send your CV to hr@rcuk.com, quoting job and saying where you saw this ad

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